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Case Studies

Case Study: Retail Reconfiguration

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Efficiency savings usually drop straight through to the bottom line - for this retailer that meant a 10% lift in profits.

In the retail industry there is a continual struggle to make best use of available space. For this project, a small retail firm needed to understand how to re-balance its product lines to maximise sales from its bricks-and-mortar shops. Although margins were generous, volumes sometimes did not fully cover operating costs, even when shelves were full.

The project began by evaluating copious quantities of sales data and comparing these to retail space utilisation and product density. This drew unexpected results – the most cost-effective lines were not necessarily the best sellers. On the contrary, some categories perceived as “hard to sell” were in fact generating good income per unit of space, while the “easy sellers” were in some cases taking up more space than their total contribution justified.

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Case Study: Sustainable Tourism - Water

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Could your firm reduce its water bill by a third?

Avon Valley Railway (AVR) is a heritage tourism business, providing railway experiences, locomotive driver courses, and restoration of locomotives and rolling stock. For their steam engines, the business requires hundreds of thousands of litres of water per year. AVR had consulted with their water company and with rainwater harvesting businesses about the commercial viability of using rainwater harvesting to reduce their reliance on mains water, but were unable to get a full answer to their question.

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Case Study: Charity Helplines Efficiency

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How often can firms reduce costs dramatically while improving service?  More often than you might think.

NCT (The National Childbirth Trust) is the leading UK charity for parents. Their dilemma at the outset of the project was that parents found accessing their wide range of services complicated. The services had grown up independently of each other, and without coordination they were costly. It was also critical to maintain or improve the quality of service provided.

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